Shipping policy

Customers are responsible for all return shipping costs unless the return is due to a manufacturing defect or an error on VAIA’s part.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as VAIA is not responsible for returns lost or damaged during transit.

Inspection

All returned merchandise is carefully inspected upon arrival. Returns that do not meet the requirements of this policy will be rejected and returned to the customer at the customer’s expense.

Defective or Incorrect Items

If you receive a defective or incorrect item, you must contact us within 48 hours of delivery by emailing [your email address] and providing clear photographs of the item, packaging, and shipping label.

Claims submitted after this period may not be eligible for review.

Store Credit

Once your return has been approved and inspected, a VAIA Store Credit will be issued for the value of the returned merchandise.

Store Credit: